{"id":12760,"date":"2026-11-06T11:24:18","date_gmt":"2026-11-06T10:24:18","guid":{"rendered":"https:\/\/soliton-gmbh.de\/?page_id=12760"},"modified":"2026-11-06T11:52:27","modified_gmt":"2026-11-06T10:52:27","slug":"service","status":"publish","type":"page","link":"https:\/\/soliton-gmbh.de\/en\/service\/","title":{"rendered":"service"},"content":{"rendered":"<style data-wp-block-html=\"css\">\n\/* Soliton Service &#8211; scoped styles; no global selectors *\/\n.soliton-service{--ss-blue:#2d4384;--ss-ink:#18243a;--ss-muted:#53617a;--ss-light:#f4f7fc;--ss-border:#d9e2f3;color:var(--ss-ink);max-width:1120px;margin:0 auto 64px;font-size:16px;line-height:1.65}\n.soliton-service *{box-sizing:border-box}\n.soliton-service h1,.soliton-service h2,.soliton-service h3{color:inherit;line-height:1.2;letter-spacing:-.025em;margin:0;font-weight:500}\n.soliton-service p{margin:0 0 14px}\n.soliton-service a{text-decoration:none}\n.soliton-service 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class=\"ss-hero\">\n    <span class=\"ss-eyebrow\">SOLITON SERVICE<\/span>\n    <h1>Technical support.<br>Pers&#246;nlich und zuverl&#228;ssig.<\/h1>\n    <p>Ob technische Fragen, Unterst&#252;tzung bei der Anwendung oder Reklamation &#8211; wir helfen Ihnen, die n&#228;chsten Schritte schnell und unkompliziert zu kl&#228;ren.<\/p>\n  <\/header>\n\n  <div class=\"ss-section-heading\">\n    <span class=\"ss-eyebrow\">WIR SIND F&#220;R SIE DA<\/span>\n    <h2>So k&#246;nnen wir Sie unterst&#252;tzen.<\/h2>\n    <p>Pers&#246;nliche Ansprechpartner und klare Wege zu einer passenden L&#246;sung.<\/p>\n  <\/div>\n\n  <div class=\"ss-card-grid\">\n    <article class=\"ss-card\">\n      <span class=\"ss-card-number\">01 \/ SUPPORT<\/span>\n      <h3>Technical support<\/h3>\n      <p>Sie haben Fragen zu einem Produkt oder ben&#246;tigen technische Unterst&#252;tzung? Beschreiben Sie uns Ihr Anliegen &#8211; wir helfen Ihnen gerne weiter.<\/p>\n      <div class=\"ss-card-actions\">\n        <a class=\"ss-button ss-button-primary\" href=\"https:\/\/soliton-gmbh.de\/en\/contact\/\">Kontaktformular &#246;ffnen <span aria-hidden=\"true\">\u2192<\/span><\/a>\n        <a class=\"ss-text-link\" href=\"mailto:info@soliton-gmbh.de\">info@soliton-gmbh.de<\/a>\n      <\/div>\n    <\/article>\n    <article class=\"ss-card\">\n      <span class=\"ss-card-number\">02 \/ REMOTE CONTROL<\/span>\n      <h3>Unterst&#252;tzung per Fernwartung<\/h3>\n      <p>Bei geeigneten technischen Problemen k&#246;nnen wir Sie nach vorheriger Absprache auch per Fernwartung unterst&#252;tzen.<\/p>\n      <p>Unser Serviceteam stimmt das Vorgehen mit Ihnen ab und informiert Sie bei Bedarf &#252;ber die erforderliche Software.<\/p>\n      <div class=\"ss-card-actions\"><a class=\"ss-text-link\" href=\"tel:+49810577920\">+49 (0) 8105 &#8211; 7792-0 <span aria-hidden=\"true\">\u2192<\/span><\/a><\/div>\n    <\/article>\n  <\/div>\n\n  <section class=\"ss-rma\" aria-labelledby=\"ss-rma-heading\">\n    <div class=\"ss-rma-intro\">\n      <span class=\"ss-eyebrow\">REKLAMATION &amp; R&#220;CKSENDUNG<\/span>\n      <h2 id=\"ss-rma-heading\">Ein klarer Ablauf f&#252;r Ihre Reklamation.<\/h2>\n      <p>Wenn ein Produkt nicht einwandfrei funktioniert, kontaktieren Sie uns bitte zun&#228;chst. Im Reklamationsfall erhalten Sie von uns eine RMA-Nummer. Sollte eine R&#252;cksendung erforderlich sein, stimmen wir die weiteren Schritte mit Ihnen ab.<\/p>\n      <p class=\"ss-note\"><strong>Important:<\/strong> Bitte senden Sie Ger&#228;te nicht ohne vorherige R&#252;cksprache ein.<\/p>\n    <\/div>\n    <div class=\"ss-steps\">\n      <div class=\"ss-step\"><span>01<\/span><div><h3>Contact us<\/h3><p>Schildern Sie uns das Problem m&#246;glichst genau, idealerweise mit Produktbezeichnung und relevanten Angaben.<\/p><\/div><\/div>\n      <div class=\"ss-step\"><span>02<\/span><div><h3>Receive RMA number<\/h3><p>Unser Team pr&#252;ft das Anliegen und teilt Ihnen im Reklamationsfall eine RMA-Nummer mit.<\/p><\/div><\/div>\n      <div class=\"ss-step\"><span>03<\/span><div><h3>R&#252;cksendung abstimmen<\/h3><p>Falls eine Einsendung notwendig ist, erhalten Sie die entsprechenden Informationen. Kennzeichnen Sie die R&#252;cksendung mit Ihrer RMA-Nummer.<\/p><\/div><\/div>\n    <\/div>\n  <\/section>\n\n  <section class=\"ss-contact\" aria-labelledby=\"ss-contact-heading\">\n    <span class=\"ss-eyebrow\">CONTACT<\/span>\n    <h2 id=\"ss-contact-heading\">Wie k&#246;nnen wir Ihnen helfen?<\/h2>\n    <p>Our team looks forward to hearing from you.<\/p>\n    <div class=\"ss-contact-actions\">\n      <a class=\"ss-button ss-button-light\" href=\"https:\/\/soliton-gmbh.de\/en\/contact\/\">Contact us <span aria-hidden=\"true\">\u2192<\/span><\/a>\n      <a class=\"ss-contact-phone\" href=\"tel:+49810577920\">+49 (0) 8105 &#8211; 7792-0<\/a>\n    <\/div>\n  <\/section>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>SOLITON SERVICE Technischer Support.Pers&#xF6;nlich und zuverl&#xE4;ssig. Ob technische Fragen, Unterst&#xFC;tzung bei der Anwendung oder Reklamation &#x2013; wir helfen Ihnen, die n&#xE4;chsten Schritte schnell und unkompliziert zu kl&#xE4;ren. WIR SIND F&#xDC;R SIE DA So k&#xF6;nnen wir Sie unterst&#xFC;tzen. Pers&#xF6;nliche Ansprechpartner und klare Wege zu einer passenden L&#xF6;sung. 01 \/ SUPPORT Technischer Support Sie haben Fragen zu [&#x2026;]<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-12760","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Technischer Support &amp; Service | Soliton GmbH<\/title>\n<meta name=\"description\" content=\"Technischer Support, Fernwartung und Reklamationsabwicklung bei Soliton. 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